FranklyView helps you to communicate with guests before and after their stay in order to sell more, get feedback, share enthusiasm on review sites and social media platforms and grow the reputation and revenue of your business.
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Why would I use FranklyView?
A complaint will be told 20 times, 8 times a compliment. Online, the effect is much greater. Therefore it is important that you know how well your service meets up to the expectations. FranklyView gives targeted insights to the valuation of guests and any possible improvement. The result: You can optimize your service exactly where it is needed.
You will be alerted when a guest is unhappy. You can approach them directly to resolve the problem. The result: more satisfied customers, fewer complaints online.
92 percent of consumers trust recommendations from friends and family over all other forms of marketing. (source: Nielsen) FranklyView makes sharing enthusiasm easy. The result: more online recommendations for your business.
Each reservation through a booking site cost you a minimum of 12% commission. This percentage increases. FranklyView shows you which guests tend to come back. Through a targeted offer you make them repeaters. The result: More direct bookings and reduction of commission costs.
Pre-arrival you welcome your guests and promote extras and upgrades. The result: More commission free revenue.
Via which sites can customers share their experience?
We provide sharing for almost all social media platforms. This includes Facebook, Twitter, Google+, Pinterest, LinkedIn and over 300 other platforms. Per business and per country we add most popular sites for sharing. For hotels, tourism and restaurants our interface works with Tripadvisor. Sharing is also offered for Zoover.
Can I import customer data?
Yes. You can import customer data from your PMS or CRM software. We also offer integration with most suppliers of PMS and CRM software. This way you can interface your customer data and automatically invite customers for participating in the survey . Contact us for more information.
For which businesses can FranklyView be used?
We have surveys for hotels and for restaurants. Are you in another business? We can create a customized survey within a day for most businesses. Please contact us for more information.
What are the costs?
FranklyView works subscription based with a yearly fee. Check our actual prices and promotions.
Which languages can I choose from?
The system is available in English and in Dutch. The surveys are available in six languages (EN, DE, FR, ES, IT, NL). Just let us know if you prefer another language. We plan to grow the number of available languages and are happy to prioritize your request.