Corina Waaijer, owner
As a boutique hotel we distinguish ourselves by modern design combined with first class service. To ensure that our service levels remain high, we measure the customer experience with FranklyView. This gives us insight into our strengths and we see where we can improve, even at room level. Thus we have implemented changes to our breakfast and we can respond better to preferences of permanent guests.
For the analysis we export the data to Excel. This way we can follow the development of our service level over an extended period.
Now that we have used FranklyView for several months, we see the scores on the booking sites and review sites rise. The fine tuning of the service and direct communication with guests who come up with suggestions have a significant effect.
In short, we definitely recommend FranklyView.