Bart de Bree, owner
FranklyView offers me practical hints to improve my daily business. This can be room facilities, variety of choice of the breakfast, or input for staff-training. I import customer data into the system, which makes inviting guests easy and quick. The invitation is consistent with the branding of our hotel. I'm sure this influences the reponse rates positively. Almost 50% of our guests tell us how the experienced their stay. It is very helpfull to get insights on which guests are likely to plan a return visit. I can approach them directly with a targeted offer.
During the 'Restaurant week' we have created a special survey for our restaurant. When we know our guests' contact details, we send them an invitation for this survey by e-mail. Other guests can access the survey by using the url on our business cards. This way we know within an hour how our performance is rated. lf neccessary we can adjust the menu or the service the same evening.