Privacy Policy

Privacy policy FranklyView

Version May 15, 2018

This privacy policy explains how FranklyView handles the personal information and data of you and your customers and respondents.

This privacy policy applies to all the products, services and websites offered by FranklyView. We refer to those products, services and websites collectively as the “services” in this policy. Unless otherwise noted, our services are provided by OrangeLane Media BV.

Questions? For questions regarding our privacy policy or practices, contact FranklyView by mail at Sweelinckplein 35, 2517 GN Netherlands or by e-mail:

Key Privacy Points: The Stuff You Really Care About


Your survey data is owned by you.

Not only that, but FranklyView treats your surveys as if they were private. We don't sell them to anyone and we don’t use the survey responses you collect for our own purposes, except in a limited set of circumstances (e.g. if we are compelled by a subpoena, or if you've made your survey responses public).

We safeguard respondents' email addresses.

To make it easier for you to invite people to take your surveys via email, you may upload lists of email addresses by import or by interface. In this case FranklyView acts as a mere custodian of that data. You are responsible for correctness of this data and the permission for use of this personal data. We don't sell these email addresses and we use them only as directed by you and in accordance with this policy. The same goes for any email addresses and other personal data collected by your surveys.

We keep your data securely.

Survey data is stored on servers located in the Netherlands. FranklyView will process your survey data on your behalf and under your instructions (including the ones agreed to in this privacy policy).


Surveys are administered by survey creators. Survey creators conduct surveys each day using our services. We host the surveys on our websites and collect the responses that you submit to the survey creator. If you have any questions about a survey you are participating in, please contact the survey creator directly as FranklyView is not responsible for the content of that survey or your responses to it. The survey creator is usually the same person or organization that invited you for the survey and sometimes they have their own privacy policy.

Are your responses anonymous? This depends on how the survey creator has configured the survey. This should be communicated before you start answering the questions, either in the email invitation or in the survey. If you have doubts, please contact the survey-creator to find out about respondent anonymity.

We don't sell your responses to third parties. FranklyView doesn't sell or share your survey responses with third party advertisers or marketers. The survey may offer the opportunity to share your answers with social media platforms and review sites. You decide on this yourself when completing the questions.

When the creator of the survey has a policy that is different at this point, this must be reported prior to answering the questions. If in doubt, you can contact them. FranklyView merely acts as a custodian on behalf of the survey creator who controls your data.

If you think a survey violates our Terms of Use or may be engaging in illegal activity, please report to

Survey Creators & Survey Respondents

FranklyView is used by survey creators (people who create and conduct surveys online) and survey respondents (people who answer those surveys). The information we receive from survey creators and survey respondents and how we handle it differs, so we have split this privacy policy into two parts.


What information does FranklyView collect?

When you use FranklyView, we collect information relating to you and your use of our services from a variety of sources. These are listed below. The sections afterward describe what we do with this information.

Information we collect directly from you

Registration information. You need a FranklyView account before you can create surveys on FranklyView. When you register for an account, we collect your data neccesary to create the survey and e-mail invitations.

Billing information. If you make a payment to FranklyView, we require you to provide your billing details, such as a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder.

Account settings. You can set various preferences and personal details on pages like your account settings page. For example, your default language, timezone and communication preferences (e.g. opting in or out of receiving alerts and reports from FranklyView).

Address information. We allow you to import e-mail addresses from your CRM / PMS and to link e-mail addresses and e-mail invitations. This makes it easy for you to invite people to participate in your surveys. We do not use these e-mail addresses for our own purposes. You are responsible for the accuracy of these data and for having permission to use these e-mail addresses.


Survey data. We store your survey data (questions and responses) for you.

Any other data that you consciously share with us. We may collect your personal information or data if you submit it to us in a different context. For example, if you provide us with a testimonial or if you participate in a demo or support session that is provided remotely.

We safeguard your respondents' email addresses and other personal data. Rest assured, FranklyView will not email your survey respondents or people in your Address Book except at your direction. We definitely don’t sell those email addresses to any third parties.

Information we collect about you from other sources

Usage data. We collect usage data about you whenever you interact with our services. This may include which web-pages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files may contain data about the nature of each access, including originating IP addresses.

Device data. We may collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address.

Referral data. If you arrive at a FranklyView website from an external source (such as a link on another website or in an email), we may record information about the source that referred you to us.

Information from third parties. We may collect your personal information or data from third parties if you give permission to those third parties to share your information with us. For example, you have the option of registering and signing into FranklyView with your Facebook account details. If you do this, the authentication of your logon details is handled by Facebook and we only collect information about your Facebook account that you expressly agree to share with us at the time you give permission for your FranklyView account to be linked to your Facebook account.

Information from page tags. We may use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymized data about visitors to our websites. This data includes usage and user statistics.

How does FranklyView use the information we collect?

We treat your survey questions and responses as information that is private to you. We know that, in many cases, you want to keep your survey questions and responses (which we collectively refer to as “survey data”) private. Unless you decide to share your survey questions and/or responses with the public, we do not use your survey data for our own purposes, except in the limited circumstances described in this privacy policy or unless we have your express consent. We do not sell your survey data to third parties.

Generally, we use the information we collect from you in connection with providing our services to you and, on your behalf, to your survey respondents. For example, specific ways we use this information are listed below. (See the next section of this privacy policy to see who we share your information with.)

To provide you with our services.

This includes providing you with customer support, which requires us to access your information to assist you (such as with survey design and creation or technical troubleshooting).

If you choose to associate your FranklyView account with a third party account (such as your Google or Facebook account), we may use the information you allow us to use those third parties to provide you with additional features, services and offer personalized content. This link can also be used to share respondents' answers on these platforms. By using FranklyView you give permission for this. You can adjust this by informing FranklyView about this. The respondent decides on sharing answers by using this possibility within the survey, or by ignoring it.

To manage our services. We internally use your information, including certain survey data, for the following limited purposes:

To monitor and improve our services and features. We internally perform statistical and other analysis on information we collect (including usage data, device data, referral data, and information from page tags) to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services. However, we do not use the non-public content of surveys (i.e. the content of questions and responses that you have not publicly shared) for these purposes.

To assist the enforcement of our Terms of Use.

To prevent potentially illegal activities.

To screen for undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.

To create new services, features or content (public data and metadata only). We may use public survey data and anonymized survey metadata (that is, data about the characteristics of a survey but not its non-public content), to create and provide new services, features or content. For example, we may look at statistics like response rates, question and answer word counts, and the average number of questions in a survey and publish interesting observations about these for informational or marketing purposes. When we do this, neither individual survey creators nor survey respondents will be identified or identifiable unless we have obtained their permission.

To facilitate account creation and the logon process. If you choose to link your FranklyView account to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate the account creation and login process. For more information, click here.

To contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You can't opt out of these communications since they are required to provide our services to you.

To contact you for marketing purposes (if you opt in). We will only do this if you have given us your express permission to contact you for this purpose. For example, during the account registration process we will ask for your permission to use your information to contact you for promotional purposes. You may opt out of these communications at any time by clicking on the "unsubscribe" link in them, or changing the relevant setting on your My Account page.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

With whom do we share or disclose your information?

When might we disclose your survey data to third parties? Only for a limited number of reasons. Mostly commonly, we share your information with our service providers who help us to provide our services to you. We contractually bind these service providers to keep your information confidential and to use it only for the purpose of providing their services to us. By using our services, you authorize FranklyView to sub-contract in this manner on your behalf.

Rarer circumstances include when we need to share information if required by law, or in a corporate restructuring or acquisition context (see below for more details).

Sharing your surveys with the public. By default, your surveys are private. You are able to control who can take your survey by changing your account settings. For example, surveys can be completely public (and indexable by search engines), protected with a password or distributed to a limited list of people.

We recognize that you have entrusted us with safeguarding the privacy of your information. Because that trust is very important to us, the only time we will disclose or share your personal information or survey data with a third party is when we have done one of three things, in accordance with applicable law: (a) given you notice, such as in this privacy policy; (b) obtained your express consent, such as through an opt-in checkbox; or (c) anonymized the information so that individuals cannot be identified by it. Where required by law, we will obtain your express consent prior to disclosing or sharing any personal information.

We may disclose:

Your information to our service providers.

We use service providers who help us to provide you with our services. We give relevant persons working for some of these providers access to your information, but only to the extent necessary for them to perform their services for us. We also implement reasonable contractual and technical protections to ensure the confidentiality of your personal information and data is maintained, used only for the provision of their services to us, and handled in accordance with this privacy policy.

Your account details to your billing contact.

If your details (as the account holder) are different to the billing contact listed for your account, we may disclose your identity and account details to the billing contact upon their request (we also will usually attempt to notify you of such requests). By using our services and agreeing to this privacy policy, you consent to this disclosure.

Aggregated information to third parties to improve or promote our services. No individuals can be identified or linked to any part of the information we share with third parties to improve or promote our services.

The presence of a cookie to advertise our services. We may ask advertisers to display ads promoting our services on other websites. We may ask them to deliver those ads based on the presence of a cookie but in doing so will not share any other information with the advertiser.

Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.

Your information if there's a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between FranklyView entities, you expressly consent to FranklyView transferring your information to the new owner or successor entity so that we can continue providing our services. If required, FranklyView will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.

Information you expressly consent to be shared. For example, we may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for marketing purposes. (You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.)

What are your rights to your information?

You can access your FranklyView account via your username and password. You are responsible for managing access to your account. We advise you to periodically change your password and to keep track of which (former) employees have access to the data.Within FranklyView you can:

Update your account details. You can update your registration and other account information on your My Account page. Information is updated immediately.

Download/backup your survey data. We provide you with the ability to export, share and publish your survey data in a variety of formats. This allows you to create your own backups or conduct offline data analysis.

Delete your survey data. Deleting survey data in the ways described on this page will not permanently delete survey data immediately. As long as you maintain an account with us, we retain your deleted data in case you delete something by accident and need to restore it (which you can request by contacting customer support). To the extent permitted by law, we will permanently delete your data if you request to cancel your account.

Cancel your account. To cancel and delete your account, please contact customer support. Deleting your account will cause all the survey data in the account to be permanently deleted, as permitted by law, and will disable your access to any other services that require a FranklyView account. We will respond to any such request, and any appropriate request to access, correct, update or delete your personal information within the time period specified by law (if applicable) or without excessive delay. We will promptly fulfill requests to delete personal data unless the request is not technically feasible or such data is required to be retained by law (in which case we will block access to such data, if required by law).

For how long do we retain your data?

We generally retain responses for as long as you have an account with us, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately 12 months afterward.

We will store personal data from your customers 6 months by default. In general this is the data we received by e-mail, API of FTP from your CRM/PMS system. After this period we will delete personal data and just keep the anonymous responses for analytics purposes. You will be able to change the default period for storing personal data in FranklyView, in order to equalize it with your own privacy policy.

If you use our service for online-check-in and ask for passport-number, we will store this untill check-out date +28 days.

You may use our services to ask respondents to register or subscribe for e-mail newsletters, after sales contact, promotions, and other purposes. Respondents will have to fill in their contact-details. These contact-fields will be stored without an end-date by default. If necessary, you can equalize the storage period by clearing this data within FranklyView.

Respondents rights under GDPR

On behalve of respondents FranklyView will enable you as survey creator to view, port, delete and correct individual data of respondents.

Security, cookies and other important information

Changes to this privacy policy. We may modify this privacy policy at any time, but if we do so, we will notify you by publishing the changes on this website. If we determine the changes are material, we will provide you with additional, prominent notice as is appropriate under the circumstances, such as via email.

For any changes to this privacy policy for which you are required to provide prior consent, we will provide you with reasonable notice of such changes before they become effective and provide you with the opportunity to consent to those changes. If you do not cancel your subscription and continue to use our services beyond the advance-notice period, you will be considered as having expressly consented to the changes in our privacy policy. If you disagree with the terms of this privacy policy or any updated privacy policy, please contact FranklyView.

Security. We are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the internet. If we discover this, we will notify you within 48 hours.

Cookies. We may use cookies on our websites. Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies for several reasons:

To make our site easier to use. If you use the "Remember me" feature when you sign into your account, we may store your username in a cookie to make it quicker for you to sign in whenever you return to FranklyView.

For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into FranklyView.

To provide you with personalized content. We may store user preferences, such as your default language, in cookies to personalize the content you see. We also use cookies to ensure that users can’t retake certain surveys that they have already completed.

To improve our services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services and optimize the content we display to users.

Blogs and Forums. Our website may offer publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We’re not responsible for any personal information you choose to submit in these areas of our site.